As stated in the Warranty Terms section, any warranty on the products or services you purchase from Nature Neutral comes from the manufacturer or service provider. If allowed by the manufacturer or service provider, Nature Neutral may be able to assist you with any warranty claims that you have. In general, these warranties only cover defects in materials or workmanship, and your remedies are limited to the repair or replacement of the product or the re-performance of the service. None of the warranties cover products that have been damaged by you, mishandled, used in an improper manner or used without adequate site preparation. Please refer to the manufacturer's or service provider's warranty for the exact warranty terms that apply to your product or service.

If we are allowed by the manufacturer, you may return product to us on which you want to make a warranty claim. First, you must call our customer service department and receive a Return Material Authorization number and place this number on the outside of your shipping container. You should insure the return shipment for your own protection as well for your full purchase price. All return shipping fees will be your responsibility, unless covered under the manufacturer's warranty. Some of our suppliers allow Nature Neutral to receive warranty claims and returns on their behalf, while others require that the claims be made and product be returned directly to them.

If you need to return a product because Nature Neutral shipped the wrong product to you, please note that we cannot accept any returns on products unless they are undamaged and in resalable condition (including accessories and product literature). Except for product defects, we cannot accept returns on custom or special order items such as carpet, sheet linoleum or tinted paint. Any questions regarding paint and coatings must be resolved before the product is applied. We cannot accept any returns on any product after it has been applied, installed or modified in any way.

All returns must be made within 30 days of delivery. Restocking fees may be applicable.

For more information see our Terms of Use.